• We will take the time to work with you to resolve any concerns you may have about the products you purchase from us. The following policy sets the framework within which we will endeavor to make you as happy as possible.
  • 30-Day Warranty Exchange Policy
  • We warrant our products for a period of 30 days from the shipment date, and will replace any defective product within that period, except for used product. Buyer will assume the shipping fees.
  • Prior authorization for return is required. See Return Procedure for more information. We will send a shipping label via email after authorization, and will ship a replacement to you at your expense.
  • Return Procedure
  • Request a return authorization by sending an email to grizzlyjuniorstim@gmail.com
  • For faster service, please include your name, order number and the details of the defect and any photo(s) of the defect in your email
  • Once a RMA [Return Material Authorization] has been authorized via email, ship back the item and all original packaging, documentation, etc.
  • Upon receipt and verification of the defective item, we will send the replacement.
  • Non-returnable Items
  • To protect the health and safety of our customers, employees and observing federally mandated hygiene laws* we are unable to accept returns of items that have been opened and may have come in contact with a bodily fluid of any type. Examples of such items include (but are not limited to):
  • Anything that is applied to or breaks the surface of the skin
  • *Our standard 30-day warranty for defective product does not applyto these items. They will be handled on an individual basis, as hygiene laws forbid processing any of these items after they have been opened.  For the occurrence of such, please send an email to grizzlyjr@gmail.com with the term Non-Returnable Item(s) in the subject line of your email and include your name, order number and the details of the defect.
  • Cancellation Policy / Returns Reprocessing
  • Processing begins the moment you submit your order. Due to the high volume of orders we receive, we will be unable to cancel an order after it is submitted.
  • Unless otherwise negotiated, unauthorized returns and cancellations are subject to an additional 20% Reprocessing and Restocking Fee applied to them.
  • This is applied due to the banking fees and handling charges that occur during order processing.